fz99 Privacy Policy — Your Data, Our Responsibility

1. Introduction

fz99 ("fz99", "we", "us", or "our") operates fz99.bet and is committed to protecting the personal information of all players who use our platform. This Privacy Policy ("Policy") describes how fz99 collects, uses, stores, shares, and protects personal data collected from players and visitors in Bangladesh and other permitted jurisdictions.

By registering an account with fz99, making a deposit, or otherwise using fz99.bet, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the fz99 platform.

2. Personal Data We Collect

fz99 collects personal data that is necessary to provide our gambling services, verify player identity, process payments, and comply with applicable legal obligations. The categories of data we collect are set out below.

2.1 Data You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact our support team, you may provide the following categories of personal data:

• Identity data: full name, date of birth, nationality, and government-issued photo identification (e.g. National ID, passport) provided during KYC verification.
• Contact data: email address, mobile phone number (including bKash or Nagad registered number), and physical address where required for verification.
• Financial data: deposit and withdrawal transaction details, payment method information (bKash number, Nagad number, Rocket number, card last four digits), and account balance history as required for payment processing and fraud prevention.
• Gameplay data: betting history, game session records, wagering activity, and bonus usage — retained to support responsible gaming obligations and resolve disputes.
• Communications data: support chat transcripts, email correspondence, and any other communication you send to fz99, retained for quality assurance and dispute resolution.

2.2 Data Collected Automatically

When you visit or use fz99.bet, our systems automatically collect the following technical data:

• Device and browser data: IP address, device type and model, operating system, browser type and version, screen resolution, and language settings.
• Usage and session data: pages visited, features used, time and duration of visits, clicks, scrolls, and navigation paths within fz99.bet.
• Cookie and tracking data: session cookies, persistent cookies, and similar technologies used to maintain your login session, remember preferences, and analyse platform performance.

3. How We Use Your Data

fz99 processes personal data only for lawful, specified purposes. The table below summarises the primary purposes for which we use the data we collect:

4. Data Sharing and Third Parties

fz99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of third parties strictly as necessary to deliver the fz99 service:

• Payment service providers: including bKash, Nagad, Rocket, Upay, and international card processors — solely to process your deposit and withdrawal transactions. These providers handle data under their own privacy policies and are bound by appropriate data processing agreements with fz99.
• KYC and identity verification providers: third-party services engaged to verify player age and identity documents in compliance with applicable regulations. These providers are contractually prohibited from using your data for any purpose other than verification.
• Game content providers: studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to operate their games within the fz99 platform. No personally identifiable information is passed to game studios beyond what is technically required.
• Technology and infrastructure providers: cloud hosting, security monitoring, analytics, and fraud detection services that support fz99's technical operations. All such providers are bound by confidentiality obligations and data processing agreements.
• Legal and regulatory authorities: where required by applicable law, court order, or regulatory directive, fz99 may disclose personal data to government bodies or law enforcement agencies. fz99 will notify affected players of such disclosure to the extent permitted by law.

5. Data Retention

fz99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods applicable to different categories of data are outlined below.

5.1 Active Accounts

For active fz99 accounts, personal data is retained for the duration of the account's existence plus an additional period as required by applicable legal retention obligations. KYC documents, financial transaction records, and gameplay history are typically retained for a minimum of five years from the date of the relevant transaction or activity, in accordance with standard anti-money laundering record-keeping requirements.

5.2 Closed Accounts

Upon account closure, fz99 will delete or anonymise personal data that is no longer required, subject to our obligation to retain records for legal and regulatory compliance purposes. Specifically, financial records and KYC verification data associated with closed accounts are retained for the period required by applicable law. Marketing preferences and session data not subject to legal retention requirements are deleted upon account closure.

6. Your Privacy Rights

As a fz99 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered account email address and a description of your request.

• Right of access: you may request a copy of the personal data fz99 holds about you, including a description of the categories of data held and the purposes for which it is processed.
• Right of rectification: if any personal data fz99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to fz99's legal retention obligations. Erasure requests for data subject to legal retention requirements cannot be fulfilled during the applicable retention period.
• Right to object to marketing: you may opt out of receiving promotional communications from fz99 at any time by contacting support or updating your account notification preferences.

fz99 will respond to data rights requests within a reasonable timeframe. Where a request cannot be fulfilled — for example because the data is subject to a legal retention obligation — fz99 will explain the reason for this in its response.

7. Cookies and Tracking Technologies

fz99 uses cookies and similar technologies to operate the platform, personalise your experience, and analyse usage patterns. The following categories of cookies are used:

7.1 Strictly Necessary Cookies

These cookies are essential for fz99.bet to function correctly. They enable you to log in, maintain your session, load game content, and process transactions. Without these cookies the platform cannot operate. Strictly necessary cookies do not require your consent and cannot be disabled.

7.2 Analytics Cookies

Analytics cookies allow fz99 to understand how players use the platform — which pages are visited most often, how long sessions last, and where technical errors occur. This information is used in aggregate form to improve the platform. Analytics cookies can be disabled in your browser settings, though this may affect your experience on fz99.bet.

7.3 Functional Cookies

Functional cookies remember your preferences — such as your chosen language, display settings, and notification choices — so that you do not need to re-enter them on each visit. These cookies can be disabled in your browser settings, but doing so may mean that certain preference-based features of fz99.bet do not work as expected.

8. Data Security

fz99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures in place on fz99.bet include SSL/TLS encryption for all data in transit, access controls limiting data access to authorised personnel only, secure server infrastructure with regular security audits, and fraud detection systems that monitor transactions and account activity in real time.

While fz99 takes reasonable steps to protect your data, no internet-based platform can guarantee absolute security. Players are encouraged to use a strong, unique password for their fz99 account, to keep their login credentials confidential, and to log out of their account when using shared or public devices. If you suspect that your account has been compromised, contact fz99 support immediately at [email protected].

9. Children and Minors

fz99 is strictly an adult platform. The minimum age requirement to register and play at fz99 is 21 years. fz99 does not knowingly collect personal data from individuals under the age of 21. If fz99 becomes aware that personal data has been collected from a person under 21, the account will be closed immediately, all balances will be forfeited, and the data will be deleted as soon as reasonably practicable.

10. Marketing Communications

fz99 may, with your consent, send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal promotions, and other fz99 offers relevant to Bangladesh players. You can withdraw your consent to marketing communications at any time by:

• Clicking the unsubscribe link included in any promotional email from fz99.
• Updating your notification preferences in your fz99 account settings after logging in.
• Contacting fz99 customer support at [email protected] and requesting removal from marketing lists.
• Please note that opting out of marketing communications does not affect transactional messages — fz99 will continue to send account-related notifications (e.g. deposit confirmations, withdrawal updates, security alerts) regardless of your marketing preferences.
• fz99 will not send marketing communications to players who are self-excluded or subject to account restrictions. Players in Bangladesh who wish to make a general complaint about unsolicited marketing may contact fz99 support directly.

fz99 processes marketing data on the basis of your consent. Where consent has been withdrawn, fz99 will cease sending marketing communications within a reasonable timeframe following receipt of your opt-out request.

11. Changes to This Policy

fz99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you by posting a notice on fz99.bet or by sending an email to the address associated with your account. The updated Policy will take effect from the date it is posted on the platform.

Your continued use of fz99.bet after any changes to this Privacy Policy have been posted constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how fz99 protects your data.

12. Contact and Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fz99 handles your personal data, please contact our support team. All privacy-related enquiries from Bangladesh players are handled with priority. You may reach us at: [email protected]. Please include your registered account email address and a clear description of your request or concern so that we can assist you as efficiently as possible. fz99 aims to acknowledge all privacy enquiries within two business days and to resolve them within a reasonable timeframe.