fz99 Terms & Conditions — Please Read Before Playing

1. Introduction and Acceptance of Terms

These Terms & Conditions ("T&C", "Terms", or "Agreement") constitute a legally binding agreement between you ("Player", "User", or "You") and fz99 ("fz99", "the Platform", "We", "Us", or "Our") governing your access to and use of fz99.bet and all associated services, games, promotions, and features offered therein. These Terms apply to all players in Bangladesh and any other permitted jurisdiction.

By accessing fz99.bet, registering an account, making a deposit, or placing any wager, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety, along with our Privacy Policy and Responsible Gaming Policy. If you do not agree with any part of these Terms, you must not use the fz99 platform.

2. Eligibility and Account Registration

To register and maintain an active account on fz99, you must satisfy all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

• You must be at least 21 years of age. fz99 strictly prohibits gambling by persons under 21. Age verification may be requested at any time during KYC review.
• You must provide accurate, complete, and truthful registration information. Providing false information — including a false name, date of birth, or mobile number — is grounds for immediate account suspension and forfeiture of all balances.
• You must not already hold another account on fz99. Each individual is permitted one (1) account only. Duplicate accounts are prohibited and will be closed upon detection, with any associated balances — including bonus funds — permanently forfeited.
• You must be accessing fz99 from a jurisdiction where online gambling is not explicitly prohibited under local law. Players are solely responsible for ensuring their own compliance with local regulations.
• You must not be acting on behalf of another person or registered as a proxy player. fz99 accounts are strictly personal and non-transferable.

3. Deposits and Withdrawals

fz99 supports a range of Bangladesh-friendly payment methods for deposits and withdrawals, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are subject to the following general conditions:

3.1 Deposits

Deposits are credited to your fz99 account balance promptly upon confirmed receipt of funds. Minimum deposit amounts apply and are displayed at the time of transaction. fz99 does not charge fees on standard deposits, however your payment provider may apply their own charges. All deposits must be made from a payment method registered in your own name. fz99 reserves the right to request documentation confirming ownership of the payment method used.

3.2 Withdrawals

Withdrawal requests are processed subject to successful KYC verification of the player's account. fz99 targets withdrawal processing within standard business hours; actual transfer times depend on the selected payment method and the player's bank or mobile financial service provider. fz99 reserves the right to impose withdrawal limits and to request additional documentation — including government-issued photo ID and proof of address — prior to releasing funds. Withdrawals may only be made to a payment method previously used for a deposit on the same account.

4. Bonuses and Promotions

fz99 offers bonuses and promotional rewards to eligible players from time to time. All bonuses are subject to the following conditions unless the specific promotion's terms state otherwise:

• Bonuses are credited in accordance with the terms of the specific promotion. Welcome bonuses apply to first-time deposits only and are available to one account per player, per household, and per IP address.
• All bonus funds are subject to wagering requirements before they can be withdrawn. The applicable rollover multiplier is specified in the promotion's individual terms. Unless stated otherwise, the standard wagering requirement is 30x the bonus amount.
• fz99 reserves the right to withdraw, amend, or cancel any bonus or promotion at any time without prior notice, provided that existing wagering obligations in progress are honoured.
• Bonuses may not be used in conjunction with other promotions unless explicitly permitted. fz99 reserves the right to void bonus winnings where it determines that a player has exploited a promotion or acted in bad faith.

Free spins awarded as part of a promotion are subject to the same wagering requirements as cash bonuses unless the promotion explicitly states that they carry no wagering requirement. Free spin winnings are capped at the amount specified in the relevant promotion's terms.

5. Responsible Gaming and Player Protection

fz99 is committed to promoting responsible gaming. The platform is strictly restricted to adults aged 21 and above. fz99 provides the following player protection tools, accessible from your account settings after logging in:

5.1 Deposit Limits and Session Controls

Players may set daily, weekly, or monthly deposit limits on their account. Once set, limits take immediate effect. Requests to increase a limit are subject to a 24-hour cooling-off period before the new limit becomes active. Session time reminders can be configured to alert you after a defined period of continuous play. fz99 encourages all players to use these tools to maintain control over their gambling activity.

5.2 Self-Exclusion

Players who wish to take a break from gambling may request a self-exclusion period of 30 days, 90 days, 180 days, or permanent self-exclusion. During a self-exclusion period, your account will be suspended and you will be unable to log in, make deposits, or place wagers. Any pending withdrawals at the time of self-exclusion will be processed normally. Players seeking permanent self-exclusion should contact fz99 support directly. fz99 will not market to self-excluded players during their exclusion period.

6. Prohibited Activities

The following activities are strictly prohibited on fz99 and may result in immediate account suspension, forfeiture of all balances and bonuses, and referral to relevant authorities:

• Using automated software, bots, scripts, or any artificial intelligence tools to gain an unfair advantage in games or on the platform.
• Colluding with other players to manipulate game outcomes, bonus structures, or withdrawal processes.
• Using fraudulent, stolen, or third-party payment methods for deposits or withdrawals. All payment instruments must belong to the registered account holder.
• Any attempt to abuse, exploit, or circumvent bonus terms, including bonus arbitrage, matched betting using fz99 funds, or systematic exploitation of promotional offers.

7. Intellectual Property

All content on fz99.bet — including but not limited to text, graphics, logos, game interfaces, software, and design elements — is the intellectual property of fz99 or its licensed content partners. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only. Reproduction, distribution, or modification of any content from fz99 without prior written authorisation is strictly prohibited.

The fz99 brand name, logo, and associated marks are trademarks of fz99. Unauthorised use of the fz99 brand in any context — including on social media, third-party websites, or promotional materials — is prohibited and may constitute trademark infringement.

8. Limitation of Liability

To the fullest extent permitted by applicable law, fz99 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of or inability to use the platform, including losses arising from game outcomes, technical failures, unauthorised access to your account, or interruption of service. fz99's total aggregate liability to any player in connection with any claim shall not exceed the net deposits made by that player during the 30-day period immediately preceding the relevant claim.

9. Account Closure and Termination

fz99 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms, the Privacy Policy, or the Responsible Gaming Policy.
• Provision of false, misleading, or unverifiable registration or identity information.
• Engagement in any fraudulent, abusive, or criminal activity in connection with the fz99 platform or any associated payment method.

10. Privacy and Data Protection

fz99 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By accepting these Terms, you also consent to the collection and processing of your personal data as described in the Privacy Policy. All data transmitted between your device and fz99 servers is SSL encrypted.

fz99 will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Data may be shared with third-party service providers (including payment processors and KYC verification providers) strictly for the purpose of delivering the fz99 service. All such sharing is governed by appropriate data processing agreements.

11. Governing Law and Disputes

These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation between the parties shall be referred to binding arbitration. Players are encouraged to contact fz99 support in the first instance to seek an amicable resolution before escalating any dispute.

12. Entire Agreement

These Terms & Conditions, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and fz99 with respect to your use of the platform and supersede all prior agreements, representations, and understandings of any kind between the parties.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. A failure by fz99 to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

13. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you require assistance with your fz99 account, please contact our support team. Our 24/7 customer support team is available to assist all Bangladesh players. You can reach us at: [email protected]. Please note that this email address is for support enquiries only and is not monitored for legal notices — formal legal correspondence should be directed to fz99's registered contact address as provided upon request.